FAQs

16 Chateau Str, Luxury Hill, Windhoek, Namibia

Mon – Fri 8:00 – 13:00 & 14:00 – 17:h00
Closed on Public holidays and weekends

To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.

We will do everything in our power to order it for you and alert you once it is available

All available payment options are displayed at the checkout. EFT, PayToday or card payment

If your order reaches an amount of over N$2500 we offer free deliveries.
Anything under that amount will be charged according to the courier you would like us to make use of.

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the following business day. It is then picked, packed, and dispatched. Once it is on its way to you, you will receive a notification containing your tracking information, along with an estimated delivery date.

You should receive your order within 2 business days, depending on your chosen delivery method. Packages are not shipped or delivered on weekends and local public holidays.

You can read about our return policy and how to return your order here.

Please contact us in the event you wish to cancel your order.

If we are unable to process the requested cancellation immediately due to the package having already been shipped, we will contact our courier to have the package returned to our warehouse.

We will only be able to process the cancellation once the package has been returned to our warehouse.